We use cookies to understand how this site is used and to improve the site to make use easier. We also share details with Google for analytic purposes. For more information, and to understand the limited use we have for your data, see our privacy page.

If you do not want us to handle your data in this way you can eitherstop using this site or set your browser to request that we do not track you. Continued use of this site without setting do not track explicitly provides your authority to make limited use your data.


Definition

person or organization that could or does receive a product or a service that is intended for or required by this person or organization

 

This is a concrete item and can be implemented directly

Term: customer; 
Plural: customers; 

Notes

Note 1 to entry: A customer can be internal or external to the organization.

[SOURCE: ISO 9000:2015, 3.2.4, modified — Example deleted.]

Examples

Diagrammatic representation

Simple graph - customer

Required associations

Optional associations

a number of customers uses a number of healthcare delivery organisations

Generalisations

    role
customer

Specialisations

customer