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person or organization that could or does receive a product or a service that is intended for or required by this person or organization


This is a concrete item and can be implemented directly

Term: customer; 
Plural: customers; 


Note 1 to entry: A customer can be internal or external to the organization.

[SOURCE: ISO 9000:2015, 3.2.4, modified — Example deleted.]


Diagrammatic representation

Simple graph - customer

Required associations

Optional associations

a number of customers uses a number of healthcare delivery organisations